Privacy Policy

1. Who we are

This Privacy Policy applies to the website petsprucez.com, operated by Pet Sprucez, a professional pet grooming studio located at 136 Av. de Verdun, 36033 Châteauroux, France.

Contact: [email protected] | +33 2 54 34 34 86

Pet Sprucez acts as the data controller for personal data collected through this website, as defined under Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR").

2. What data we collect and why

We collect personal data only where there is a lawful basis to do so. The categories of data we may collect include:

2.1 Contact form submissions

When you submit our contact form, we collect your name, email address, and the content of your message. You may optionally provide a phone number, pet description, and preferred service. This data is processed on the legal basis of your consent (Article 6(1)(a) GDPR) and our legitimate interest in responding to business inquiries (Article 6(1)(f) GDPR). We retain this data for up to 24 months.

2.2 Quiz lead forms

If you choose to submit your email address after completing a quiz, we collect that address to send you grooming-related information and a consultation offer. This is processed on the basis of your explicit consent. You may withdraw consent at any time by emailing us.

2.3 Cookies and analytics

We use essential cookies necessary for the site to function, and optional analytics cookies to understand how visitors use our site. You may accept or decline optional cookies via the banner displayed on your first visit. See our Cookie Policy for full details.

2.4 Server logs

Our hosting provider may automatically collect technical data such as IP addresses, browser type, and pages visited in server log files. This data is used for security and performance purposes and is not linked to individual identities by us.

3. How we use your data

We use the data we collect to:

• Respond to your inquiries and booking requests
• Send you requested grooming guides or consultation offers (quiz leads only, with consent)
• Improve our website and services through anonymized analytics
• Comply with applicable legal obligations

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Data sharing and third parties

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

We may share data with trusted service providers who assist us in operating this website (such as hosting providers), strictly under data processing agreements and only to the extent necessary for the service. All such providers are bound by confidentiality and data protection obligations consistent with GDPR.

If required by law, court order, or regulatory authority, we may disclose your data to the relevant parties.

5. International transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with Chapter V of the GDPR, including Standard Contractual Clauses where applicable.

6. Your rights under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access — You may request a copy of the personal data we hold about you.
• Right to rectification — You may ask us to correct inaccurate or incomplete data.
• Right to erasure — You may request deletion of your personal data where there is no legitimate reason for continued processing.
• Right to restriction — You may ask us to restrict processing of your data in certain circumstances.
• Right to data portability — You may request a structured, machine-readable copy of data you have provided to us.
• Right to object — You may object to processing based on our legitimate interests.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the French data protection authority, the CNIL (Commission Nationale de l'Informatique et des Libertés), at cnil.fr.

7. Data retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form inquiries are retained for up to 24 months. Analytics data is retained in anonymized or aggregated form.

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. Our website is served over HTTPS. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of this website after a change constitutes acceptance of the updated policy.

11. Contact

For any questions or requests relating to this Privacy Policy, contact us at: